Improving performance through motivation, ethics and conflict managementIntroduction United Parcel Service (UPS) is a successful and thriving company for years. UPS is a number one organization in the field of package delivery. UPS is partially successful because of the way the organization motivates employees, resolves conflicts, and practices good ethics. In this article you will learn how UPS applies motivational principles when it comes to the areas of growth, success and satisfaction. Additionally, you will learn how UPS applies, monitors and trains an effective code of ethics program. Additionally, this document will address how UPS handles direct and indirect conflicts. Finally, this article will explain how these topics, when practiced correctly, can help an organization's performance and overall success. With this knowledge, you will have the information you need to manage and lead a successful and prosperous organization. Jim's portion of The Dispute Resolution Journal (2005) reported that conflicts not only occur in marriages and family relationships, but also in team contexts, which involve important tasks to perform. be accomplished. The paper also reports that one of the main reasons conflict occurs is because some team members may lack commitment. Lack of commitment is an issue that many people struggle with, but a team can still be successful if it has a member with this flaw. Another important problem that can arise within a group occurs when a team member feels that his or her thoughts and ideas are not being expressed. This same member believes that participation is a problem and not wanted by people within the group. Furthermore, Kankanhalli, Tan, and Wei (2006) n...... middle of the paper ......earch Premier database. Kankanhalli, A., Tan, B., & Wei, K. (2006). Conflict and performance in global virtual teams. Journal of Management Information Systems, 23(3), 237-274. Retrieved July 5, 2008, from Business Source Complete database. Miranda, S., & Bostrom, R. (1993). The impact of group support systems on group conflict and conflict management. Journal of Management Information Systems, 10(3), 63. Retrieved July 5, 2008, from Business Source Complete database. Neal Chalofsky (2008). Work-life programs and organizational culture: The essence of workplace community. Journal of Organization Development, 26(1), 11-18. Retrieved June 15, 2008 from the ABI/INFORM global database. (Document ID: 1430205831). John Schermerhor, James G Hunt, Richard N. Osborn (2005) Organizational Behavior: A Strategic Approach. Chapter 1,2,4,14