Measuring the Performance of Price Waterhouse Coopers OperationsIntroductionLife is all about setting goals and trying to achieve them. The same theory also applies in the managerial sector. Achieving desired results in a company is called performance. One of the major concerns of a company's top managers is the actual performance of the company, so its measurement is inevitable. It is really important and necessary that performance is measured at all levels. Performance is usually divided into five parts to be more easily and accurately measured: Customer service and satisfaction Finance Operations Security PeopleI will focus on operations by identifying relevant performance measures and comparing them to the measures used by my company trade union Price Waterhouse Coopers (PwC). Analysis operations are all processes aimed at transforming inputs into desired outputs. These processes must be coordinated efficiently and effectively by managers and must ultimately achieve specific organizational objectives. All operations, despite being well managed, are susceptible to improvement. However, to improve operations, you must first identify the weaknesses. Therefore operations need some sort of performance measurement as a prerequisite for improvement. In the operational area we must consider five aspects that will be fundamental to measure. These "performance indicators" are: • Quality (how good is it?) • Reliability in terms of quantity (how many?) • Speed ​​(how fast?) • Ease of use-flexibility (how easily?) • Cost-money ( how expensive is it) ?) All operations have three main characteristics in common: inputs, actions (process) and outputs. When measuring performance, we must consider these components, always keeping in mind the five performance indicators. A business can provide services, produce goods, or contain elements of both. In this case, PwC is a service-only company. In manufacturing companies, performance can be measured in different ways and above all with a series of quantitative ratios. For example: labor cost per unit, material yield, unit overhead costs, storage units, etc. Some other measures that can only be used by a manufacturing company are inventory holding, material cost and value scrap-percentage levels, delivery reliability, testing and simulation of a product, etc. The performance of a service company is usually measured in terms of quality. However, these performance measures can also be measured in terms of time, flexibility and cost and can also be used by a manufacturing company. To analyze the measures, I will divide them into the three main parts of operations, input – process – output: Inputs In the case of a service company, inputs are generally the people who manage the function of the operation.