Gap Analysis: Global Communications Global Communications has, in the past, been a large player in the telecommunications industry. Today, global communications face the challenges of a saturated market and new consumer services. It must find a way to restore its position as an industry leader and boost its flagging stock price. To do so, Global will employ cost-cutting strategies never before seen in the industry, which will also lead to new challenges. Challenges to ethical issues, resources and ability to adapt to an international market. (4) Situation Analysis Identification of Problems and Opportunities Evolution and change are constant in any industry. Telecommunications are no exception, it seems they need to change, evolve and adapt just as quickly as any other industry. Global Communications currently finds itself in a market that requires change in order to survive the aggressive competition and variety of services offered by other companies in the industry. Global Communications' senior leadership developed a plan to combat the declining stock price and make Global an industry leader. Global's plans include layoffs in North American call centers and new international call centers that will reduce the average cost per call by 40%. Global has also created alliances with strategic partners to expand the services offered. These plans will make Global an industry leader on a global scale and set a new standard for others to follow in considering international employment as a cost-saving tool. These opportunities will also test Global's ability to manage conflicts and negotiations.(3) Managing communication barriers between The company's new international teams face the ethical dilemma they will face during restructuring and employee layoffs . These issues and opportunities are key when considering whether Global will succeed. If Global can execute effectively, it will set a new standard in the industry, but if it cannot use problem-solving techniques: using creative tools, processes and approaches it will not survive.(2) Global has obligations to shareholders , employees, business partners. and ethical standards of practice. (3) Stakeholder Perspectives/Ethical Dilemmas Global has put in place a plan to grow and cut costs, to do this employees at one of its North American call centers will lose their jobs to the new international call centers. Some may be asked to stay, but they will do so with a decrease in pay that would follow a reduction in benefits, recently agreed upon by the workers' union before they knew of the layoffs.