Topic > Agricomp Case Study: Complaint and Customer Review...

AgriComp Case Study AgriComp provides IT systems to farmers and is trying to decide whether to change its warranty claim dispute procedures. Local retailers are currently handling disputes and customers are complaining about the dispute process. AgriComp decided to investigate the process to determine whether the voices of some customers represent the concerns of all customers. This case study will identify the variables presented, the level of measurement, and why these levels are appropriate. The team will also analyze a dataset of sample responses to determine the recommendation to provide to management. Variables Presented, Level of Measurement Used, and Appropriateness Retailers were administered a one-part survey containing two questions. The first question used an ordinal scale to measure how many dealers supported replacing the existing system with the broker system. The second question used the nominal scale to determine how often each dealer used the appeals process. The variables presented in this case study are both independent...