Managers gain notoriety through dedication to their work, reinforcing and implementing all job expectations, and ensuring they are aware of the influence they have on others. Managers must be self-assured and confident in taking on the lead role by following directions and being able to give directions. Managers must have a strong personality and assertiveness when the opportunity presents itself. Being able to collaborate with top management shows strength. Excellent coaching skills are needed because this will make up a large part of the tasks. Most managers are taught to focus on results rather than methods. Communication and dialogue are the most effective methods to know what is happening in intercultural and diverse environments. Business success depends on the quality of communication and understanding that exists between executives, managers, supervisors, other colleagues and customers. Staff must know the elements of professional behavior and it is the manager's responsibility to educate staff in compliance with these standards. As a cross-functional team leader, it is imperative to recognize the talent and contribution of each employee. Team leaders must establish ways to keep teams focused on goals, measurements and results. Staff should be able to foster a sense of diversity, interdependence and responsibility towards each other and customers. Resolving conflicts between staff or through customer complaints is another technique you need to learn and maintain. People tend to grasp concepts more accurately by being able to visualize the company's intended goals and outcome, just as a manager who is more visual will keep...... middle of paper ...... way Courteous telephone calls, appropriate body language and careful attention to customer wishes are all details that need careful monitoring. Listening skills represent at least fifty percent of effective communication, which is vital for providing quality service. A manager must monitor their listening skills together with their staff. One way to reach subordinates is to give them the freedom to make decisions on their own and help them develop short- and long-term goals. We all know that not everyone is the same in terms of intelligence, energy level, physical health, or motivation to achieve (Carnegie, 1975). However, each person should be encouraged to contribute within their ability. The effort will pay off in creative ideas, new approaches and constructive evaluations that will result in a more effective company.