Chick-Fil-An Excellence in Customer ServiceIn 1946 two brothers, Ben and Truitt Cathy, opened a restaurant in Atlanta, Georgia called Dwarf House Grill. The Dwarf House served a variety of grilled favorites that included everything from burgers to hot dogs. All that changed in 1961, when a poultry supplier stopped buying and selling Mr. Cathy's chicken breasts that were too large for the trays they usually cooked the chicken on. Truitt Cathy decided she didn't want to throw the chicken away, so she breaded the chicken and put it in the pressure fryer. He realized he could cook chicken in the same time it took to cook a hamburger and it tasted great. He already had hamburger and pickle buns at the restaurant and that's how the first chicken sandwich was made. In 1967 the first Chick-Fil-A store opened in Atlanta's Greenbrier Mall, and in 1986 the first independent franchise opened. Today there are more than seventeen hundred Chick-Fil-A restaurants in thirty-nine states. One of the ways Chick-Fil-A has managed to make their company a success is through their unique approach to customer service. I am able to provide excellent customer service by transforming individuals into team players. Teams can be seen in the hiring process, community involvement, national sponsorship, knowing what customers want, and the culture of cooperation. All of these different teams lead to excellence in customer service. Hiring Process According to Chick-Fil-A's website, the process for owning a franchise is long and rigorous. Chick-fil-A: Franchise Application Information. (nd) “We at Chick-fil-A believe that our success in a community is tied directly to the caliber of the individual among...... middle of paper ......p://www. biblegateway.com/passage/?search=Luke+6%3A31&version=NIVChick-fil-A Bowl Charitable Donations. (n.d.). Retrieved from http://www.chick-fil-abowl.com/GivingBack/CharitableGiving.aspxChick-fil-A Bowl Volunteers - Chairs and Vice Presidents. (n.d.). Retrieved from http://www.chick-fil-abowl.com/GivingBack/BowlVolunteers/ChairsViceChairs.aspxChick-fil-A: Executive Bios. (n.d.). Retrieved from http://www.chick-fil-a.com/Press/Bios/DanChick-fil-A: Franchise Application Information. (n.d.). Retrieved from http://www.chick-fil-a.com/Company/Careers-Franchise-ApplicationDavis, S. (2013, December 16). Chick-fil-A's Enthusiastic Fan Growth Strategy. Retrieved from http://www.forbes.com/sites/scottdavis/2013/12/16/chick-fil-as-raving-fans-growth-strategy/Schmall, E. (n.d.). The cult of Chick-fil-A. Retrieved from http://www.forbes.com/forbes/2007/0723/080.html