PHASE ONEQuastion I: Hewlett-Packard (HP) Development Company was founded in 1939. HP's headquarters is located in Palo Alto. Hewlett-Packard is one of the largest information technology (IT) companies in the world. The CEO of HP is known as Leo Apotheker (Hewlett-Packard Development Company, 2011). HP is a company that manufactures and assembles personal computers, laptops, printers and computer accessories. HP also provides software, printer and computer installation services. HP has penetrated more than one hundred and seventy countries on different continents. He specializes in exploring technology to provide services to both individuals and businesses by solving their challenges and providing solutions to their problems. It provides technological infrastructure and products that include high-tech supercomputers and portable gadgets such as Personal Digital Assistant (PDA). HP primarily focuses on three major technology sections that have the power to transform the businesses and personal lives of HP consumers. They include information: systems, environmental issues and the digital world. Additionally, it has three working groups that guide the company's management and leadership in key technology areas and include: enterprise business products covering software engineering and networking capabilities; printing and imaging such as inkjet, print products and laser jets; and finally personal systems which include personal computers, services and IT installations. HP strives to be a resource for society in every community and for the world at large. HP exports more than one million printers each week and also ships more than forty-eight personal computers... half of paper... ....ning. Retrieved from: http://managementhelp.org/plan_dec/str_plan/str_plan.htm Alan Chapman, (2009). Customer service. Retrieved from: http//www.businessballs.com/customer_service.htmDemand Media, Inc, (2011). What are customer service skills? Retrieved from: http://www.ehow.com/facts_4899735_customer-service-skills_.htmlHewlett-Packard Development Company, (2011). HP corporate information. Retrieved from: http//welcome.hp.com/country/us/en/cs/home_d.htmlInvestopedia ULC, (2011). Competitive advantage. Retrieved from: http;//www.investopedia.com/terms/c/competitive_advantage.aspQuickMBA, (2010). Strategic management. Retrieved from: http://quickmba.com/strategy/competitive-advantage/The Houston Chronicle, (2011). Example of tactical planning in business. Retrieved from: http://smallbusiness.chron.com/example-tactical-planning-business-5102.html