They did this by signing up customers for things they didn't approve of, like savings accounts and debit cards and other types of banking products and services. If a person noticed what was happening, Wells Fargo would apologize and fix the problem. In most cases, the person never finds out. This has been happening since 2011. Wells Fargo fired more than 5,200 employees due to this scandal and was fined $185 billion. Employees withdrew funds from customers' existing accounts and placed them into fake accounts without their knowledge. The CFPB said this practice was "widespread" and left customers paying for the extra bill and all the other hassles that came with it, such as overdraft fees. Wells Fargo employees also created 565,443 fake credit card accounts without their knowledge or consent. Many customers who had unauthorized credit cards had to do so