You personally have adapted to speaking in a particular way that is easy for them to understand. According to her, conflicts and changes can be managed with a flexible mindset. Encourage having periodic one-on-one meetings with employees. Additionally, stress the importance of frequent communication sessions/webcasts with the leadership team to avoid last-minute surprises. There is also an employee grievance program where employee can report their issues anonymously or to any senior manager which promotes transparency between employee and employer. His advice for novice managers would be to have more clarity on roles and responsibilities and be clear about what is expected of them. They should hesitate to ask questions of their superiors and during the initial days they may have mentors to learn the nuances of the business. The other key characteristic is to have a clear understanding of delegation power and efficiently handle uncertain situations. Lessons