Index Firefighter personnel management 3 Technology Communication skills Practical skills Conflict management is the process of identifying and managing problems efficiently, sensible and correct without impartiality. Since corporate conflicts are a normal occurrence in the workplace, it is important to have an expert who understands conflicts and knows how to deal with them. Conflict plays a vital role in today's organizational marketplace, which is why people compete to prove their worth to an organization (Carrillo-Castrillo and Onieva, 2014). However, from my personal experience, I have come to understand how to identify and resolve conflicts in a fair, efficient and sensible way. Resolving a conflict problem can be delicate to handle. For example, how an employee reacts to and resolves a conflict will enhance or limit the success of the employee and the organization. There are various methods you can use to resolve conflicts. They include the method of avoiding, collaborating, competing, accommodating and compromising. Furthermore, in my personal experience, these methods are the best framework for resolving conflicts. Say no to plagiarism. Get a tailor-made essay on "Why Violent Video Games Shouldn't Be Banned"? Get an Original Essay A grievance refers to an individual's wrong or dissatisfaction with a particular thing or problem. Complaint can also be described as a description of a person's problem made in order to immediately find a solution before reaching the stage where the individual no longer knows how to proceed. The value of complaints is to keep a person or organization alert to how they might have gone wrong. Regardless of the type of company, if you are not properly taken care of, employee grievance is crucial for the company to achieve its goal. It is important for an individual to have the knowledge of how to respond to a complaint of dissatisfaction. Furthermore, there are several ways to resolve a complaints problem (Hemamalinie, Jeyaarthi, & Ramajeyam, 2014). The way to solve the complaint problem is to listen to their problem, empathize with them about their situation, and ask the complainer how they would like the situation resolved. Additionally, creating and implementing a plan to deal with the person complaining and proper follow-up to ensure the complaint is addressed are also a way to resolve the complaint problem. Resolving a complaint issue helps in satisfying the complaint, which leads to the development and growth of an organization. It is never easy for a person to admit their mistake. Learning from your mistakes is a crucial step in learning, improving and growing yourself. An individual can only learn from their mistakes by accepting them in order to correct them and paying more attention not to repeat them, since mistakes can be costly. Admitting error creates a space for learning by shifting a person's focus from blame to understanding (Carrillo-Castrillo and Onieva, 2014). However, for various reasons, accepting a mistake can be difficult for a person. For example, people in the community believe that as an individual, if you fail at something, it shows that person is a failure. This explains the behavior of some high school students. There are three steps for a person to learn from their mistakes, such as putting themselves in situations where they can make interesting mistakes, having the confidence to accept them, and being courageous in making changes. Furthermore, only wise people accept their mistakes because they understand that the.