A conflict is an intense argument or disagreement. There is conflict everywhere; schools are in conflict with other schools, sports teams are in conflict with each other, neighbors are in conflict with each other, and the list goes on. When conflict occurs, conflict resolution is necessary to maintain peace in the workplace and achieve goals. A resolution is an agreement to resolve a conflict. According to Fiske (2003), “Peace normally occurs as the result of well-managed creative conflict resolution. " For this article I will describe a conflict between the management and its employees in a child care center. I will also create a program that will help improve the relationship between the two groups. Say no to plagiarism. Get a tailor-made essay on "Why shouldn't violent video games be banned"? Get an original essay The conflict between management and its employees is that managers do not listen to what their employees have to say. Instead, they tend to judge them. The childcare center is a family run They have a couple of their family members working there along with others who are not part of their family. There have been situations where an employee would make a mistake and a manager would state how inexperienced that employee was or how much they missed a job. education or training even if he had hired that person to help him grow as a childcare teacher. Some employees are late for work every day and the management also sees this as a problem. Instead of listening to what employees have to say, they choose not to. The employees notice the judgments happening throughout the center and start talking to each other, which sparks conflict. Workplace conflict affects the way things work within the child care center. Management always watches their employees closely, making sure they do what they are supposed to do. Employees are now fed up because they no longer feel appreciated in their work environment. They don't feel the need to work to their full potential, which ultimately affects children. There may also be signs of attribution errors among employees. While it may not be accurate for everyone, there may be some employees who are criticized for their performance because they are simply there for the money and not out of passion. Some may see this as “targeting,” but there may be other reasons why they don't give children their full potential that they may not be aware of. As for the dynamics, there is a main manager (supervisor) and a director. They are mother and daughter. They also have a couple of family members who work at the daycare and the other employees seem to think that favoritism is occurring. Therefore, one group is made up of family members from the childcare center. The other group is employees who are not part of their family. The program I designed is known as the “Open Circle Program.” " This program will help to restore peace between the management and their employees by applying the elements of conflict. The elements are known as the 4 Cs which are: contact, cooperation, communication and conciliation. Both parties will gather together in one room; in other words, come together. They will work together to achieve a common goal that best suits everyone's needs. Communication will be involved in expressing issues related to the child care center conciliation. The central strategy that will be used will be a meeting of.