“This is a summary of a Harvard Business Review article on The Ordinary Heroes of the Taj written by Rohit Deshpande and Anjali Raina in the December 2011 issue. Say no to plagiarism. Get a tailor-made essay on "Why Violent Video Games Shouldn't Be Banned"? Get Original Essay On November 26, 2008, the CEO of Hindustan Uniliver hosted a party at the Taj Mahal Palace hotel in Bombay, India, now called Mumbai. The company said goodbye to the old CEO and welcomed the newly elected one. 35 employees of the aforementioned hotel were assigned to manage the event. At around 9pm that night, sounds were heard which were initially thought to be fireworks from a nearby wedding, but were later found to be gunshots from terrorists invading the Taj Hotel. Mallika Jagad, 24-year-old banquet manager, had already noticed the anomaly and had closed all the doors of the conference room and turned off the lights so as not to create confusion in that particular room she was supposed to take care of. . He asked everyone to lie down quietly and also asked husbands and wives to lie down separately so as to reduce the risk this would bring to families. Taj employees remained calm the entire time offering water to guests and trying to keep them calm. These people spent the night in this room listening to the terrorists throwing explosives and shooting in the air. A fire broke out in one part of the hotel and this scared people into wanting to climb out of the windows. Later a fire brigade arrived and helped some of these visitors get out quickly. The staff made sure that the guests were able to leave first, which did not lead to the death of anyone in the room. In another part of the same hotel, a Japanese restaurant was very busy at 9.30pm. The hotel operator alerted people nearby that the terrorists had entered the Taj and were heading that way. The restaurant's senior waiter told his guests to stand under the tables and told his colleagues to hold hands and form a human chain around the guests. He then decided to try to help the guests escape the danger by ordering them to use a ladder located near the restaurant to evacuate. He instructed his staff that under no conditions would a staff member leave before the guests had left. He also decided to leave last and make sure everyone was okay first, but was shot dead just as he reached the bottom of the stairs. When Taj Mumbai general manager Karambir Sing Kang heard about the attacks, he left a meeting he was at. and rushed to the scene and immediately took charge of the scene as soon as he arrived. He began helping with the evacuation. His family was on the sixth floor where the General Director's house was located. Kang had been fooled into thinking for some time that his family would be safe but immediately the fire broke out on the 6th floor, he knew there was no hope for his family. He did everything he could until midday the next day when he realized it and had to call his parents to inform them that he had lost his wife and children in the attack. His father, a retired general, told him: “Son, do your duty. Don't abandon your place." Kang replied, “If [the hotel] collapses, I will be the last one out.” This event which lasted two days and three nights will always remind us of the tragic events of November 26th. During this, there were 31 deaths and 28 injuries, but the whole world was full of praise for the employees of Taj hotels, the guests were amazed at how the employees.