First and foremost, efficiency, with the aim of maintaining time for doctors to care for patients. Efficiency means the optimal method of getting from one point to another. For general surgeries you need to make an appointment before getting a consultant. Doctors spend only a few minutes consulting one patient and one case at a time to manage a large number of waiting patients. Furthermore, an emergency and accident service is provided for the public. However, when patients arrive at the emergency room, a triage nurse will help determine relative priority based on the patient's condition. Nurses can classify five categories: critical (immediate treatment), emergency (waiting time within 15 minutes), urgent (waiting time within half an hour), semi-urgent and non-urgent. However, the triage nurse tends to be treated as a McDonald's customer service ambassador in charge of the system and behaves in a smooth and convenient manner. Besides that, specialty surgeries also have the same problem. In general, patients go to a general practice or to a private family doctor who has been referred due to particular cases. However, patients should re-register and continue to wait for specialist clinics. In light of the evidence, a streamlined process without thinking so as to minimize patients within time constraints. Based on the reference provided, it is likely that the services appear to decrease time outside. In fact, it seems that patients are just waiting for help. Predictability: Predictability means the certainty that their products and services will be the same over time and in all places. For general surgeries, nurses will ask some st... middle of paper... operators? After all, if a hospital works like this, doctors should equip themselves with medical ethics, the doctor should equip themselves with personal autonomy, professional justice, beneficence towards all and non-maleficence. Otherwise the meaning of this work is lost. It is believed that most healthcare workers are enthusiastic. However, there are so many annoying social activities that staff are expected to participate in but are not included in their scope of work. Therefore, even health personnel, full of conscience, waste their attention or energy in social activities. Therefore the quality of healthcare gradually declines. (Irrational, not humanized) While traveling to Kwong Wah Hospital to observe the situation inside the hospital. As we can see, due to triage or even lack of beds, some patients were lying in front of the checkout.